Get Local Work respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Get Local Work collects, uses, stores and protects personal information when you visit our website, contact us, use our services or otherwise interact with us.
Get Local Work is currently operated by Alex Dickson, a sole trader based in the United Kingdom.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Get Local Work may act as either a data controller or a data processor, depending on the circumstances described below.
1. What information do we collect?
Depending on how you interact with Get Local Work, we may collect and process the following types of personal information:
Information you provide to us
This may include:
Your name;
Business name;
Business address;
Email address;
Telephone or mobile number;
Information submitted through our website contact forms;
Account and service information;
Billing and transaction information;
Information you provide when communicating with us;
Information relating to your use of our services; and
Any other information you voluntarily provide to us.
Information relating to your customers
If you purchase our review-management services, you may provide us with information about your customers so that we can provide the services on your behalf.
This may include:
Customer names;
Email addresses;
Telephone or mobile numbers;
Information about previous customer relationships; and
Information necessary to send review requests and manage responses.
Where we process this information solely on your instructions and on your behalf, you remain the data controller and Get Local Work acts as your data processor.
You are responsible for ensuring that you have a lawful basis for providing this information to us and for instructing us to contact your customers.
2. How we collect personal information
We may obtain personal information:
Directly from you;
When you complete a form on our website;
When you contact us by email, telephone or other communication method;
When you purchase or enquire about our services;
From information you provide to us in connection with providing our services;
From publicly available business information, where this is lawful and appropriate;
From our customers, where they provide customer information to us for the purpose of delivering our services; and
Automatically through cookies and similar technologies used on our website.
Where we receive personal information about an individual from another source, we will provide the relevant privacy information required by applicable data protection law, subject to any applicable legal exemption. UK GDPR transparency requirements generally require information to be provided when data is collected, or, where obtained from another source, within a reasonable period and no later than one month, subject to exceptions.
3. How we use personal information
We may use personal information for the following purposes:
Providing our services
We use personal information to:
Set up and manage your Get Local Work account;
Provide review-management and automation services;
Send review requests on behalf of our business customers;
Manage and monitor review campaigns;
Provide reports and service information;
Communicate with you about the services;
Provide customer support; and
Manage our relationship with you.
Website enquiries
If you contact us through our website, we use the information you provide to respond to your enquiry and, where appropriate, discuss or provide our services.
Payments and billing
We use payment information to process subscriptions and other payments, administer billing, prevent fraud and maintain appropriate financial records.
Payment processing is provided by Stripe. Stripe may process personal information in accordance with its own privacy policy and contractual data-processing arrangements.
Improving and securing our services
We may use personal information and technical information to:
Maintain and improve our services;
Diagnose technical problems;
Monitor service performance;
Protect our systems and users;
Detect and prevent fraud, misuse and security incidents; and
Maintain appropriate records.
Marketing
We may use personal information to contact existing or prospective business customers about Get Local Work's services, where permitted by applicable law.
We will comply with applicable requirements under the Privacy and Electronic Communications Regulations 2003 (PECR) and UK data protection law when conducting direct marketing.
We will not use personal information supplied to us by a business customer about that business customer's customers to market Get Local Work's own services to those individuals.
4. Our lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:
Contract
We may process personal information where this is necessary to enter into or perform a contract with you, including providing the Get Local Work services and administering your account.
Legitimate interests
We may process personal information where this is necessary for our legitimate interests, provided those interests are not overridden by the individual's rights and interests.
Our legitimate interests may include:
Operating and developing our business;
Providing and improving our services;
Maintaining customer relationships;
Managing enquiries;
Protecting our systems and services;
Preventing fraud and misuse; and
Appropriate business-to-business marketing where legally permitted.
Where we rely on legitimate interests, we consider the nature of the processing, its impact on individuals and whether the individual's interests or fundamental rights override our interests.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation, including accounting, tax, financial and legal requirements.
Consent
Where consent is required by law, we will ask for consent before processing the relevant personal information.
Where processing relies on consent, you may withdraw that consent at any time.
5. Review requests sent on behalf of our customers
A core part of Get Local Work's service is helping businesses request reviews from their previous customers.
When a business customer supplies us with a customer list, we process that information on the business customer's behalf and according to its instructions.
The business customer is responsible for determining:
Which customers may appropriately be contacted;
The lawful basis for processing their information;
Whether any required consent has been obtained;
Whether the customer can lawfully be contacted by email, SMS or other electronic communication;
The content and frequency of communications; and
Compliance with applicable data protection and electronic-marketing laws.
Get Local Work will process the information only for the agreed service purposes and in accordance with the applicable contractual arrangements.
HighLevel states that, where its platform processes customer data on a customer's instructions, HighLevel acts as a processor and the customer acts as controller.
6. Direct marketing
Get Local Work may undertake direct marketing to businesses and business contacts by email, telephone, SMS or other communication methods.
We will comply with applicable UK data protection and electronic-marketing laws.
In particular, PECR treats limited companies and certain other corporate bodies differently from sole traders and some partnerships. Sole traders and certain partnerships are treated as individual subscribers for electronic marketing purposes.
Where required, we will obtain appropriate consent before sending marketing communications.
Every marketing communication will provide an appropriate means of opting out or otherwise objecting to further marketing.
You may also contact us at [email protected] to ask us to stop using your personal information for direct marketing.
7. Who do we share personal information with?
We may share personal information with trusted third-party service providers where necessary to operate Get Local Work and provide our services.
These may include:
HighLevel / LeadConnector
We use HighLevel / LeadConnector to provide CRM, marketing automation, communications, review-management and related services.
Personal information may be stored and processed within these systems.
HighLevel provides data-processing terms covering UK GDPR processing and international transfers.
Stripe
We use Stripe to process payments and manage payment-related services.
Stripe may process personal information as both a processor and, for certain activities, an independent controller. Stripe maintains its own privacy policy and data-processing arrangements.
Google
We may use Google services, including Google Business Profile, where necessary to provide our services or manage business information and reviews.
Google may process personal information in accordance with its own privacy terms.
Professional advisers and authorities
We may disclose personal information where reasonably necessary to:
Accountants;
Legal or professional advisers;
Insurers;
Law enforcement agencies;
Regulators;
Government bodies; or
Other authorities where we are legally required or permitted to do so.
We do not sell personal information.
8. International transfers
Some of the technology providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection legislation.
Depending on the circumstances, this may include reliance on:
UK adequacy regulations;
Appropriate contractual safeguards;
The UK International Data Transfer Agreement;
The UK Addendum to EU Standard Contractual Clauses; or
Another lawful transfer mechanism recognised under applicable data protection law.
HighLevel's data-processing documentation specifically addresses UK GDPR and restricted international transfers.
9. How long do we keep personal information?
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless we are required to retain it for longer by law.
Our intended retention periods are:
Type of informationIntended retentionWebsite enquiriesUp to 12 months after the last meaningful communicationBusiness customer/account informationFor the duration of the relationship and normally up to 6 years afterwards where required for legal, accounting or tax purposesCustomer information supplied by a business for review requestsFor the duration of the service and normally deleted or returned within 30 days after the service ends, subject to legitimate legal requirementsReview campaign records/reportsNormally up to 12 months after the relevant campaign or service periodPayment and accounting recordsFor the period required by applicable tax and accounting legislationMarketing recordsUntil the individual objects, withdraws consent where applicable, or the information is otherwise no longer reasonably requiredMarketing suppression/opt-out recordsWe may retain limited information necessary to ensure that we do not send further marketing communicationsTechnical/security recordsFor as long as reasonably necessary for security, troubleshooting and fraud-prevention purposes
These periods are guidelines rather than absolute guarantees. We may retain information for longer where necessary to establish, exercise or defend legal claims, comply with legal obligations, resolve disputes or protect our legitimate interests.
10. Cookies and similar technologies
Our website may use cookies and similar technologies.
These may include:
Strictly necessary cookies required for the website to function;
Functional cookies;
Analytics or performance technologies; and
Other tracking technologies used by third-party service providers.
The exact cookies and technologies used may change as our website and services develop.
Where applicable, we will request consent before placing non-essential cookies or similar technologies on your device.
We recommend providing a separate Cookie Policy explaining the specific cookies and tracking technologies currently used on the website.
11. Data security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Accidental loss;
Destruction;
Misuse;
Alteration; and
Unauthorised disclosure.
These measures may include access controls, authentication, secure service providers, appropriate permissions and other security measures appropriate to the nature of the information being processed.
However, no internet-based service can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances and applicable legal conditions, you may have rights under UK data protection law including:
The right to be informed about how your personal information is used;
The right of access to personal information we hold about you;
The right to rectification of inaccurate or incomplete information;
The right to erasure of your personal information in certain circumstances;
The right to restriction of processing in certain circumstances;
The right to data portability in certain circumstances;
The right to object to certain processing, including direct marketing; and
The right to withdraw consent where processing is based on consent.
The availability of these rights depends on the particular circumstances and the lawful basis on which we process your information.
In particular, you have an absolute right to object to direct marketing.
The ICO requires privacy information to clearly explain applicable rights and, where relevant, the right to object to processing.
13. How to exercise your rights
To exercise any of your data protection rights, or to ask a question about how we process your information, contact:
The ICO provides information about data protection rights and how to make a complaint.
15. Children's information
Our services are intended for businesses and are not directed at children.
We do not knowingly collect personal information directly from children through our website.
Where a business customer provides information about its customers to us for the purpose of providing review-management services, the business customer remains responsible for ensuring that it is lawful and appropriate to provide that information to us.
16. Automated decision-making and profiling
We do not currently make decisions about individuals that produce legal or similarly significant effects solely through automated decision-making.
Our services may use automation and artificial intelligence to assist with activities such as generating suggested responses to customer reviews and managing communications.
Such tools are used to provide and operate the services and are not intended to make legally or similarly significant decisions about individuals.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our services;
The technology we use;
Data protection legislation;
Regulatory guidance; or
Our data-processing practices.
The latest version will be published on our website with the date of the most recent update.
Where required by law, we will provide additional notice of material changes.
18. Contact us
If you have any questions about this Privacy Policy or how Get Local Work handles personal information, please contact:
Get Local Work Operated by Alex Dickson Sole trader Email:[email protected] Address: 18 Spingfield Road, Guildford
